Full Time Ongoing
Business Services Band A: $53,606 – $66,559 per annum plus 11.5% statutory superannuation.
Location: Maffra
About Southern Rural Water
Southern Rural Water (SRW) is a Victorian water corporation with nearly 170 staff, managing major dams, weirs, water licencing and more from Mallacoota through to the South Australian border. At SRW, we believe that diversity makes us stronger, and we are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to thrive and contribute to collective success. Through providing a flexible, always safe workplace and promoting employee development, we empower employees to contribute to our strategy of great value for customers and community through excellence in rural water management.
How We Support You
At Southern Rural Water, we recognise and prioritise the wellbeing and fulfillment of our staff members. Here's what we offer to ensure a balanced and rewarding work experience:
- Embrace flexibility: We support various working arrangements including WFH, 9-day fortnights, tailor your work schedule to accommodate for school drop off and pick up hours.
- Generous leave provisions: 15 days sick leave and 14 weeks paid parental leave to support you during life’s important moments!
- Health and Wellbeing: Yearly reimbursement of up to $150 per financial year to support you in physical, mental and financial wellbeing.
- Professional development: We support your growth through a range of internal and external training initiatives and offer study assistance programs to empower you to reach your full potential.
- Employee Assistance Program: Receive comprehensive support for yourself and your family through our employee assistance program.
- Salary Sacrifice: Salary Sacrifice options for vehicles, equipment, and superannuation to enhance your financial benefits.
- See what else we can offer you on our Careers Page!
About the Role
Are you an enthusiastic and driven individual, looking for a secure role where you can provide excellent customer service to the community? If yes, the Customer Service Officer could be the perfect opportunity for you!
We are seeking a Customer Service Officer with great interpersonal skills and a positive can do attitude to join our dynamic team. As the Customer Service Officer, you will provide excellent customer service to our customers and stakeholders, contributing to the effective operation of the SRW Customer Service Centre.
In this role, you will also assist with providing internal customer support through information management services, business administration, and contribute to cross functional tasks.
As a valued team member, you will work in a collaborative and encouraging team environment that will promote team success. Experience in a similar administration position and electronic records management is also highly desirable.
As the Customer Service Officer, some of your responsibilities will include:
- Answer telephone switchboard calls and enquiries and re-direct where appropriate.
- Actions from phone enquiries, not limited to posting or emailing information and directing customers to our website.
- Conduct ECM and document management training.
- Administrative support to the Team Leader Customer Experience to deliver a range customer experience and applications assessment tasks.
- Complete information statement applications that are not within declared systems
About you
The successful candidate for this position will be able to demonstrate some of the desired experience and abilities below:
- Strong customer focus with the ability to establish and maintain relationships with a range of stakeholders.
- Ability to quickly learn and operate a variety of in-house computer systems and databases.
- High level of attention to detail and problem-solving ability.
- Ability to work in line with set procedures while looking for innovative ways to improve work.
- Collaborative team member and driven to work in a team environment.
How to Apply
Applications should be made online by clicking 'Apply' before midnight Sunday 2 February 2025 or by visiting our website: www.srw.com.au
Please take the time to describe how your knowledge, skills and abilities would make you a suitable candidate for this role as part of your cover letter.
A Position Description for this position can be obtained from this link.
Southern Rural Water is committed to diversity and inclusion in employment and is proud to encourage applications from people of different backgrounds, abilities, ages, genders, gender identities and/or sexual orientations.
Southern Rural Water acknowledges the Traditional Owners of the lands and waters we work with and within, and pay respects to Elders past and present.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact: peopleandculture@srw.com.au
